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Privacy Policy


Personal Data and Privacy

FarmaLink Team d.o.o., Radnička cesta 80, Zagreb 100000, OIB: 32122301319 (hereinafter referred to as "FarmaLink" or "Data Controller") considers the protection of your personal data as the highest priority and protects your personal data as strictly confidential.

Therefore, this Privacy Statement aims to inform customers and website visitors about the procedures regarding the collection and processing of personal data and the terms of use of our website, including but not limited to information about what personal data and for what purpose FarmaLink collects, how it protects them, as well as what are your rights as a Data Subject.

I. General Information

FarmaLink, as the Data Controller, processes personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, hereinafter referred to as "GDPR"), the Implementation Act of the General Data Protection Regulation (NN 42/2018), and other applicable legal regulations governing the subject matter.

II. Personal Data We Collect

FarmaLink collects and processes personal data that you have entrusted to us by contacting us through the contact form on the website, email, requests for quotation, and in connection with providing information about products and services, executing orders including delivery information, customer service inquiries, complaints or objections, personal data collected in the hiring process, personal data collected during your visit to our website, and personal data collected through video surveillance.

III. Legal Basis for Processing Personal Data

FarmaLink collects personal data on the following legal bases:

  1. Fulfillment of contractual and/or legal obligations;

  2. When processing is necessary for the legitimate interests of FarmaLink or a third party (including, for example, video surveillance and maintenance of our website);

  3. When necessary for compliance with legal obligations of FarmaLink as the Data Controller (e.g., compliance with anti-money laundering regulations);

  4. For any additional purposes based on consent when Data Subjects access our website or otherwise provide personal data to us (e.g., through job applications).

IV. Purpose of Processing Personal Data

FarmaLink uses the personal data described above for the following purposes:

  1. Providing information about products and services;

  2. Fulfillment of sales contracts;

  3. Compliance with legal obligations;

  4. Hiring purposes;

  5. Protection of persons and property;

  6. Contacting Data Subjects, if necessary or appropriate;

  7. Management and maintenance of our website;

  8. Enforcement of our claims.

FarmaLink will process only those personal data that are adequate, relevant, and limited to what is necessary for the purposes for which personal data are processed.

V. More Information About Cookies

For a better user experience, this site uses small text files on your computer - "cookies". You can disable the use of "cookies" for these websites, as well as for others, in your internet browser settings. We suggest you refer to our Cookie

Policy for a more detailed explanation.

VI. Forwarding Personal Data to Third Parties

In connection with the above purposes, your Personal Data may be disclosed to the following categories of persons:

  1. Competent authorities and public bodies when required by applicable law or in good faith (e.g., to comply with legal provisions or during legal proceedings related to FarmaLink; to protect and defend FarmaLink's rights or property or, in emergencies, to protect the personal safety of FarmaLink's partners or the public);

  2. Persons maintaining our IT systems;

  3. Persons authorized by FarmaLink to process Personal Data, subject to the appropriate confidentiality obligation (FarmaLink associates subject to the appropriate confidentiality obligation).

If we transfer personal data outside the European Economic Area, we will, as required by applicable laws and regulations, ensure that the rights of data subjects are appropriately protected by appropriate safeguards such as standard contractual clauses.

VII. Retention Period of Your Personal Data

FarmaLink will process your Personal Data only for the time necessary to achieve the purposes described above or in accordance with the minimum statutory retention periods. In certain cases, FarmaLink will retain the collected personal data for as long as necessary and advisable in the context of the applicable statute of limitations. After personal data are no longer needed for the purpose for which they were collected, we will either destroy or anonymize them so that they are no longer in a form that allows the identification of data subjects.

VIII. Data Subject Rights

As a partner or Data Subject under the GDPR, you have the following rights:

  1. Right of access to your personal data;

  2. Right to rectification of personal data;

  3. Right to withdraw consent if processing is based on consent;

  4. Right to erasure of personal data;

  5. Right to data portability;

  6. Right to restriction of processing;

  7. Right to object;

  8. Right to lodge a complaint with a supervisory authority.

In case Data Subjects decide to exercise any of the above rights, FarmaLink will promptly respond to the request, and we will provide Data Subjects with information about the actions taken without undue delay and in any case within one month from the receipt of the request. If Data Subjects' requests are obviously unfounded or excessive, especially due to their frequent repetition, we reserve the right to:

  • Charge a reasonable fee, taking into account the administrative costs of providing information or notifications or handling the request; or

  • Refuse to act on the request.

IX. Security Measures Used to Protect Personal Data

Please note that we have taken and are taking appropriate organizational and technical measures to ensure the protection of your personal data, especially against unauthorized, illegal, or accidental access, processing, loss, use, and unauthorized alteration. Despite our efforts to maintain an appropriately high standard of care at all times, it is not possible to exclude the possibility that other persons may access or use the information you provided via the internet. Following the above, we cannot assume any responsibility for data breaches in the event of errors in data transmission and/or unauthorized access by third parties that we have not caused (e.g., hacking of email or phone accounts, interception of fax messages).

X. Changes to the Privacy Policy

FarmaLink may periodically and at its own discretion update, modify, and supplement this Privacy Policy in response to changes in legal, technical, or business developments. When we update, modify, or supplement our Privacy Policy, we will take appropriate measures to inform Data Subjects, according to the significance of the changes we make. The amended Privacy Policy shall enter into force upon publication.

XI. Contact Information

For any questions, feel free to contact us at You can also contact the Croatian Personal Data Protection Agency at +385 (0)1 4609-000 or via email at or at the address Croatian Personal Data Protection Agency, Martićeva ulica 14, HR – 10 000 Zagreb, Croatia.

Published on April 15, 2024.

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